Returns Policy

Returns Policy main image Returns Policy image

Return Policy for Goods


9.1 Subject to the Customer’s statutory rights under the CCA:


a. The Customer must not return Goods to the Supplier without the Supplier’s prior written consent.


b. Any Goods supplied in accordance with the Customer’s custom requirements or specially sourced by the Supplier for the Customer will not be acceptable for return and/or credit.


c. Where the Customer makes a claim for a credit or refund with respect to Goods, the Goods must be in their original undamaged packaging, other than where the Customer is making a claim with respect to the Goods under the CCA;


d. No Goods will be accepted for return and credit after two (2) months from the date of invoice unless the return or a claim is made under the CCA, in which case the Goods must be returned within a reasonable time;


e. If the Supplier in its sole discretion agrees to accept the return of any Goods, they must be in an ‘as new’ and saleable condition free of any damage;


f. Upon the receipt of the returned Goods, the Supplier will credit to the Customer the Purchase Price for the Goods, less a restocking fee of 25% of the Goods’ invoiced value; and


g. The Customer will be responsible for the cost of and for effecting the delivery to the Supplier of any Goods returned under this Clause.


9.2 Nothing in Clause 9 affects any statutory obligations of the Supplier in relation to the Goods (or corresponding rights of the Customer), that may not lawfully be excluded.